Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. We may use information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of users or others.

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, and email.
• Order information including billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including username, password, and security questions.
• Shopping information including items you view, put in your cart, or add to your wishlist.
• Customer support information including information you choose to include in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services, called Usage Data. To do this, we may use cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Shopify, payment processors, analytics providers, and advertising partners. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your information to process payments, fulfill orders, send account and transaction notifications, manage accounts, arrange shipping, facilitate returns and exchanges, and enable reviews.
• Marketing and Advertising: We may use your information to send promotional communications and show advertisements for products or services.
• Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
• Communicating with you: We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction. You can choose to remove or reject Cookies through your browser controls, but doing so may negatively impact your experience.

How We Disclose Personal Information

We may disclose personal information to vendors or third parties who perform services on our behalf, business and marketing partners, affiliates, or when required in connection with legal obligations, business transactions, enforcing terms, or protecting rights. We may disclose identifiers, commercial information, and internet or network activity to service providers, business partners, and affiliates as described in this Policy.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you submit content to a public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of such sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who provided personal information, you may contact us to request deletion.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on factors such as account maintenance, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts and policies.

Your Rights and Choices

Depending on where you live, you may have rights to access, know, delete, correct, port, restrict processing, withdraw consent, appeal decisions, or manage communication preferences. These rights are not absolute and may apply only in certain circumstances.

You may opt out of promotional emails at any time by using the unsubscribe option in our emails. We may still send non-promotional emails related to your account or orders.

Complaints and International Users

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal or lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country you live in, including the United States. Where required, we rely on recognized transfer mechanisms.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise available rights, email us at connect@octoberstore.uk.

OCTOBER STORE LIMITED, 207 Regent Street, 3rd Floor, London W1B 3HH, United Kingdom.