Shipping & Returns

We Ship Worldwide

We proudly deliver our products across the globe.

Dispatch & Delivery Timelines

Orders are usually dispatched within 10 - 14 working days. Customized orders may take longer depending on the level of customization.

Delivery generally takes 5-7 working days after dispatch, depending on your location.

Delivery timelines may be affected due to public holidays, natural calamities, customs delays, or other unavoidable circumstances.

Order Tracking

Once your order is placed, you will receive an order confirmation email. After dispatch, you will receive another email with your tracking details.

International Orders & Customs

Customs duties, taxes, or import charges are not prepaid. These charges may be collected at the time of delivery according to your country’s customs regulations.

All customs duties and additional charges must be borne by the customer. October Store Private Limited has no control over these charges and cannot predict the amount.

Returns, Refunds & Exchanges Policy

1. Refunds

If your product arrives damaged or faulty from our side, including shipping damage, we’ll be happy to offer an exchange. You can choose the same product, exchange it for another product, or opt for a customer coupon code of the same value to use on your future purchases with us.

Please email us at connect@octoberstore.uk within 3 days of receiving your order. Share clear photos and a short description of the issue. Once approved, the item should be returned within 15 days.

2. Exchanges

We offer exchanges for different sizes, colors, or designs within 3 days of delivery. Email connect@octoberstore.uk or WhatsApp us at +91 9541902513 with your order details, reason for exchange, and preferred replacement. Return the approved item within 10 days.

Once received and approved, your replacement item will be shipped. If the requested product is unavailable, we will offer suitable alternatives.

3. Customized Products

Customized or personalized products are made specially for you and therefore cannot be returned, exchanged, or refunded.

Important Notes

• Items must be returned in their original packaging with tags intact.
• Return shipping charges are the customer’s responsibility unless the product received was damaged or incorrect from our end.
• We reserve the right to refuse returns or exchanges that do not meet our policy guidelines.
• All international orders are non-refundable.
• All customs duties and additional charges shall be borne by the customer.